Terms & Conditions
Please read these terms and conditions carefully before making any booking as they contain important information about your rights and obligations. By clicking on the “submit” button at the bottom of the booking form, you agree to be legally bound by them as they may be modified from time to time, and posted on our website.
Malaga Airport Transfers S.L. is a Spanish-registered company and is therefore subject to Spanish laws and those of the EEC, where applicable.
Malaga Airport Transfers S.L. has the right to refuse any booking placed by you. When a transfers booking is made from our webpage, an automatic reply/confirmation is sent to you with all the information you need to know when you arrive at your destination airport. This information can also be found on our websites. If your booking is not accepted, you will be advised by email within 12 hours from the time the booking is sent. Bookings made less than 24 hours (48 hours in the case of Saturday day/night) before arrival time in resort are only deemed accepted when, in addition to the automatic reply, a personal confirmation email is received by you from our reservations controller.
Payment is not required when a booking is made. Normally payment is made in euro cash direct to the Malaga Airport Transfers S.L. representative or to your driver at the start of the service. However, facilities are available to pay by credit card or bank transference, in advance, if preferred. In this case, please also see “Pre-Payment Conditions” below.
The price of any service is the price displayed on our website at the date and time of your order. We may change the price of any service on our website before a booking is made. We try to ensure the prices displayed on our website are accurate, but the price on your booking will need to be validated by us as part of the acceptance procedure. We will inform you if a service’s correct price is higher than stated on your booking form, giving you the opportunity to cancel the booking and decide whether or not to rebook at the correct price. In the case of pre-payment, we will refund the full amount paid.
Whether the booking is made by telephone, email or fax, it is subject to, and the client accepts, Malaga Airport Transfers S.L. booking terms and conditions. These are available on our websites or, on request, by email, fax or phone.
Where two or more people are included on the same booking, the person making and/or purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
Where prepayment has NOT been made, in the case of missed flights forcing you to miss your transfer, Malaga Airport Transfers S.L. should be informed by telephone/fax/email, as soon as you are aware of your situation so Malaga Airport Transfers S.L. can try and make alternative arrangements. The arrangement of alternative transport is entirely at the discretion of Malaga Airport Transfers S.L. and may be subject to an administration charge of which you will be advised should this be the case.
The destination and pickup addresses on your confirmation / ticket are the address to which you will be delivered and later picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax, directly to the Malaga Airport Transfers S.L. Service Centre at least 2 days prior to the date of travel, otherwise an administration fee of 5€ may be applied.
Customers are limited to TWO ITEMS OF LUGGAGE ONLY per person. Malaga Airport Transfers S.L. must be informed of any extra luggage at the time the booking is made – this includes sports equipment, wheelchairs, etc. In the event of undeclared excess luggage, extra charges may be made, at our absolute discretion (payable prior to transportation) or we reserve the right to refuse to transport the items. All luggage MUST be clearly labelled with the owner’s name and destination address.
Special requests made for child seats, etc. are subject to availability and although Malaga Airport Transfers S.L. will do their utmost to comply with requests, they cannot be guaranteed.
Malaga Airport Transfers S.L. reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Neither the consumption of alcohol nor smoking is permitted on any of our vehicles.
Malaga Airport Transfers S.L. will use every reasonable means to ensure your vehicle(s) collects you at your collection point at the time stated in your confirmation, and that it reaches its destination on time. However, Malaga Airport Transfers S.L. accepts no liability whatsoever in the event of any delay due to causes beyond its control. Whilst Malaga Airport Transfers S.L. will do their utmost to reduce any delay as much as possible, it should be understood that during the peak summer season and weekends there may be delays incurred before your transport is available.
Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. It is the passenger’s own responsibility to check their own travel insurance.
Malaga Airport Transfers S.L. will endeavour to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination as shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility.
The following are examples of circumstances which are not within our control:
• Break Down of a Vehicle
• accidents causing delays to the vehicle
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
Malaga Airport Transfers S.L. reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party.
It is the customer’s obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time. It is the customer’s obligation to do all in his/her power to mitigate any loss. If, for example, the transport is more than 10 minutes late in arriving, it is the customer’s responsibility to advise the Malaga Airport Transfers S.L. representative by telephone so the appropriate measures can be taken.
Malaga Airport Transfers S.L. will not be liable for any extra cost incurred by customers in getting to their destination if they have not contacted our representative by telephone to advise them of any problem when it arises.
In the event of a breakdown clients will be asked to use taxis and Malaga Airport Transfers S.L. will refund in full all fares paid to the cab driver or drivers with proof of receipt which all taxi drivers will supply by law if asked in Spain, the refund will be paid by bank transfer.
It is the clients responsibility to check that the address is accessible for our vehicles ie no dirt tracks, no dead ends,narrow streets or roads with restrictions which will not allow our vehicles to access, in the case of this happening we reserve the right to drop the clients at the nearest available point and we can refuse to carry out any more transfers and refund any moneys paid.
These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by Spanish laws, and any dispute between you and Malaga Airport Transfers S.L. concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Andalucia.